Last Updated: April 5th 2023
Privacy Policies
This Privacy Policy ("Policy") outlines how Scenario, Inc. ("Scenario", "our", or "we") collects, uses, and discloses certain Personal Information obtained through our website at https://scenario.com (inclusive of all subdomains such as https://app.scenario.com), referred to as the "Site", as well as the information we process when offering our services via our software platform (referred to as the "Services"). By using our Services, you are agreeing to the terms of this Policy.
In the course of providing our Services, we might collect details about our users, acting on behalf of our customers and users. The way we handle information on behalf of our customers is dictated by our contract with the respective customer and that customer's specific privacy policies. We do not possess control over and cannot be held accountable for the privacy policies or privacy practices of our customers or any other third parties.
This Policy clarifies the type of data we gather when you engage with the Site and/or the Services, the purpose behind collecting such data, the way it is employed, and the rights and choices you have.
For any questions or remarks concerning this Privacy Policy, feel free to reach out to us at support@scenario.com.
What Information We Collect and Maintain About You.
We collect and maintain Personal Information, including but not limited to, your name, email address, phone number, and/or payment information, especially when you sign up for an account or use the Services. We also collect certain information about you and your device when you use, access, or interact with our site. We use this information to provide you with our services, communicate with you, and improve our offerings. We may also use your Personal Information for marketing purposes, unless you opt-out of receiving such communications. We do not collect information from any third parties.
Web log data.
When you use the Site, we automatically receive and record certain information from your computer (or other device) and your browser. This may include such data as your IP address and domain name, the pages you visit on the Site, the date and time of your visit, the files that you upload or download, the URLs from the websites you visit before and after navigating to the Site, your software and hardware attributes (including device IDs), your general geographic location (e.g., your city, state, or metropolitan region), and certain cookie information (see below). To obtain such information, we may use web logs or applications that recognize your computer and gather information about its online activity.
Cookies.
We use cookies on the Site. Cookies are small files that are stored on your computer by your web browser. A cookie allows the Site to recognize whether you have visited before and may store user preferences and other information. For example, cookies can be used to collect or store information about your use of the Site during your current session and over time (including the pages you view and the files you download), your computer’s operating system and browser type, your Internet service provider, your domain name and IP address, your general geographic location, the website that you visited before visiting the Site, and the link you used to leave the Site. If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. However, if you choose to block or delete cookies, certain features of the Site may not operate correctly.
Web beacons.
The Site or the emails that you receive from Scenario may use an application known as a “web beacon” (also known as a “clear gif” or “web bug”). A web beacon is an electronic file that usually consists of a single-pixel image. It can be embedded in a web page or in an email to transmit information, which could include Personal Information. For example, it can allow an email sender to determine whether a user has opened a particular email.
How We Use and Process Your Information
We use the information that we collect for a variety of purposes. Our legal bases for processing your Personal Information are: 1) our legitimate interest in running and maintaining our business; 2) performance and fulfillment of our contracts; 3) your consent; and 4) compliance with our legal obligations. In many instances, more than one of these legal bases apply to the processing of your Personal Information.
The purposes for which we use your information include to:
- Provide you with our Services;
- Respond to your questions or requests concerning the Services;
- Fulfill the terms of any agreement you have with us;
- Fulfill your requests for our Services or otherwise complete a transaction that you initiate;
- Send you information about our Services and other topics that are likely to be of interest to you, including newsletters, updates, or other communications, including promotional emails; Deliver confirmations, account information, notifications, and similar operational communications;
- Improve your user experience and the quality of our products and Services;
- Comply with legal and/or regulatory requirements;
- Aggregate and deidentify information;
- Benchmark results for our customers;
- Analyze how visitors use the Services and various Services features, including to count and recognize visitors to the Services;
- Create new products and Services; and
- Manage our business.
We may link information gathered through the Site with information that we collect in other contexts. But in that event, we will handle the combined information in a manner consistent with this Policy.
With Whom and Why We Share Your Personal Information
We may share your Personal Information with other parties for a variety of purposes, as described below.
(1) Third-party service providers. Scenario uses third-party service providers that perform services on our behalf, including web-hosting companies, mailing vendors, and analytics providers. These service providers may collect and/or use your information, including information that identifies you personally, to assist us in achieving the purposes discussed above.
(2) Analytics. We partner with certain third parties to obtain the automatically collected information discussed above and to engage in analysis, auditing, research, and reporting. These third parties may use web logs or web beacons, and they may set and access cookies on your computer or other device. In particular, the Site uses Google Analytics to help collect and analyze certain information for the purposes discussed above. You may opt out of the use of cookies by Google Analytics here.
(3) Legal purposes. We may use or share your information with third parties when we believe, in our sole discretion, that doing so is necessary
(a) To comply with applicable law or a court order, subpoena, or other legal process;
(b) To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our terms and conditions, or situations involving threats to our property or the property or physical safety of any person or third party;
(c) To establish, protect, or exercise our legal rights or defend against legal claims; or
(d) To facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or other disposal of all or part of our business or assets.
(4) Aggregated and de-identified information. From time to time, Scenario may share aggregated or de-identified information about users, such as by publishing a report on trends in the usage of the Site. Such aggregated information will not identify you personally.
Your Privacy Rights
If you want to learn more about the Personal Information that Scenario has about you, or you would like to update, change, or delete that information, please contact us by email at support@scenario.com.
Subject to applicable law, you have the following rights in relation to your personal information:
(a) The right to be informed about our data collection practices;
(b) The right to access and correct your data;
(c) The right to erase or delete your data;The right to data portability;
(d) The right to opt out of the sale or sharing of your information;
(e) The right to opt out of targeted advertising;
(f) The right to opt-out of marketing emails and text messages;
(h) The right to limit our use of any automated decision-making processes; and
(i) The right to withdraw consent (to the extent applicable).
To exercise any of the rights listed above, please contact us via email at support@scenario.com. We will respond to your request as soon as reasonably possible and within the timeframe required under applicable law.
Additionally, you may authorize an agent to make a request on your behalf. To designate an agent, please provide a written and signed document by both you and the agent that authorizes the agent to act on your behalf. You may also use a power of attorney. We will require you to provide information to allow us to reasonably verify that you are the person about whom we collected Personal Information.
You may opt out of receiving marketing emails from us by following the instructions in those emails or by emailing us at support@scenario.com.
External Links
This Site may contain links to third-party websites. If you use these links, you will leave the Site. We do not control and are not responsible for any of these sites, their contents, or their privacy policies. Thus, we do not endorse or make any representations about them, or any information, software, or other products or materials found there, or any results that may be obtained from using them. We encourage you to carefully read the privacy policy of any site you visit or any hosted service you use.
Data Security
We take significant precautions to safeguard your Personal Information by adhering to generally accepted standards for data protection during transmission and once we receive it. Our data security is managed through Amazon Web Services (AWS), implementing their security best practices, including encryption of all customer data stored in our databases, data firewalls, network and system monitoring, and access control systems. We take all necessary precautions to ensure that customer data remains secure and is not exposed to any unauthorized personnel.
However, like any hosted service provider, we cannot guarantee that unauthorized third parties or personnel will not gain access to your Personal Information despite our efforts. Your information will travel through third-party infrastructures not under our control while using the Site and the Services. This Privacy Policy does not apply to any information you transmit to other users of the Site or the Services, and you should avoid transmitting personal or identifying information to other users. If you have any questions about data security on the Site or the Services, feel free to contact us at support@scenario.com
Data Retention
We retain Personal Information about you necessary to fulfill the purpose for which that information was collected or as required or permitted by law. However, since the purpose end is indeterminate, we do not guarantee that it will be achieved. We do not retain Personal Information longer than is necessary, and when we destroy your Personal Information, we do so in a way that prevents that information from being restored or reconstructed.
International Users
We are using a content delivery network that deploys data at the edge in several countries, and the information that we collect through or in connection with the Services is transferred to and processed in the United States for the purposes described above. Scenario may also subcontract the processing of your data to, or otherwise share your data with, affiliates or third parties in the United States or countries other than your country of residence. The data protection laws in these countries may be different from, and less stringent than, those in your country of residence. By using the Site or by providing any personal or other information to us, you expressly consent to such transfer and processing.
Changes to this Policy
We may make changes to the Site in the future and as a consequence will need to revise this Policy to reflect those changes. We encourage you to periodically review the Site for the latest information on our privacy practices. If we make a material change to the Policy, you will be provided with appropriate notice via email.
How to Contact Us
Should you have any questions or concerns about this Policy, you can contact us at support@scenario.com